Square One Retail Store Operator's Manual

In this project a "How-To" guide was developed for opening and operating a convenience store on campuses, in health care facilities, and business dining areas.

Deli Station Job Aids

This series of job aids was developed to prompt Deli Station employees through the major components of their job.  Job aids show how to set up the station, operate the slicer, make sandwiches, display product, and complete a product inventory.

Personnel Data System Training Program

This self-instructional program was designed to train Food Service Managers to prepare employee data in a computerized Personnel Data System.

Spirit of Service

This seven-module, videotape-based program included a Trainee's Guide and Leader's Guide to introduce hourly workers to important customer service concepts.  This series won the silver medal at the NY International TV and Film Festival for Best Training Series.

Monday the 13th

This videotape-based program showed how a merchandiser can increase productivity by using customer specific strategies.

In-Store Baking Manual

This program trained in-store bakers how to prepare, package, and display a full line of
baking items.

Welcome

This videotape-based orientation program focused on the major duties of a new, part-
time store associate, the history of the company, and the company's commitment to customer service.

Express Training Program

This program trained store associates how to take an order, prepare, and express products.
Materials developed included:  a reference manual, job aid, two videotapes, and lesson plans.

Job Aids

This series of job aids prompted store employees through all facets of their jobs, from
building sandwiches and hoagies to cleaning the hot food preparation area.  These job
aids made use of both real photographs and line art.

Customer Comes First

These program materials introduced store personnel to important customer service concepts.

Lifting

A self-instructional workbook was created to train convenience store employees how to lift safely to avoid back problems.

Slicer Safety

This videotape-based training program explained the operating procedures for a new food slicer introduced to all the locations of this chain of convenience stores.

Food Service Ordering

This program trained four levels of employees from management to store associate in the food service ordering process.

Train-the-Trainer

In this job we trained trainers in the instructional design process in a 3-day Train-the-Trainer session.

Job Aids - Finance and Accounting

Job aids were developed for new process in finance and accounting.

Grievance Procedure Training Program

This training program was developed to include:  discussion, role-plays, and workshop exercises to introduce employees to the company's grievance procedure.

Comprehensive Recruitment Campaign

This campaign was designed to recruit managers and store clerks to the organization.

Supervisory Training Program

This program introduced new supervisors to communications and leadership skills.

Commercial Awareness Program

This program introduced service personnel to important aspects of customer communications.

Gas Monitor Training Program

This program included developing materials to train gas associates in how to do their jobs.  Materials included safety job aids, a procedures manual, and certification to ensure competency development.