Write for Your Customer

This two-day classroom program was aimed at claims personnel to help them improve communications with customers.

Claims Correspondence Course

This series of workbooks was designed to introduce claim representatives to insurance principles and claim handling procedures for life and group benefits.

Basic Management Skills Training Program

These self-instructional programs trained newly hired or recently promoted managers on how to deal with: job evaluations, compensation, performance appraisals, difficult situations, and maintaining a union-free environment.

Professional Foundation Training Program

This self-instructional program was developed for new property and casualty underwriters to introduce them to their local office, and the philosophy and structure of the company.

Territorial Management

This computer-based program showed marketing representatives how to develop strategies for independent agents and brokers.  It included guides and mini-courses on computer documents, communications, and management skills.

Company Introduction

This program designed this program to introduce personnel to the various departments and their missions at one of America's largest insurance companies.

Jewelers' Workbook

This self-instructional "How-To" program focused on how to evaluate the risks involved in writing insurance coverage for jewelry stores.

Underwriter Training Programs

These self-instructional programs presented basic insurance concepts to new underwriters and showed them how to apply these principles to underwrite insurance policies.

Customer Service Training

This two-day training program was aimed at improving customer service through effective written and spoken communications.

General Accident Compensation Plan

This self-study workbook was designed to introduce managers to General Accident's Compensation program.

Psychiatric Nurse Coordinator Workshop

This 40-hour, instructor-led program was designed to train psychiatric nurse coordinators in all aspects of their jobs. Deliverables included Leader's and Participant’s Guides.

Product Training Program

This 16-module program was designed for sales representatives to develop knowledge competencies for all of company’s products.

Time and Territory Management

This self-paced training program was designed to develop salesperson's skills in managing time and territory.

Nurse Auditing Services Training Program

This three-day program with Leader's Guide and Participant's Guide was designed to train nurses in hospital bill auditing.

Rehabilitation Services Training Program

This five-day program with Leader's Guide, Participant's Guide, and Reference Guide was designed to train new Rehabilitation Specialists in all aspects of their job.

Rehabilitation Specialist Vocational Process Training Program This six-module program introduced Rehabilitation

Specialists to the Vocational Rehabilitation Process.

Auditing Services Training Program

This three-day program with Leader's Guide and Participant's Guide was designed to train nurses in hospital bill auditing.

Employee Orientation Program

This six-module orientation program introduced new employees to all aspects of the company:  products, people, services, history, and its relationship to the insurance company.

Employee Benefits Program

This self-instructional program introduced new employees to the company's benefits program.

Account Executive Training Program

This 40-hour, instructor-led program was aimed at training new sales professionals in all aspects of their job, including product knowledge, sales process, proposal and presentation development.

MCM Training Program

This four-day program with Leader's Guide, Participant's Guide, and Comprehensive Reference Guide was aimed at training nurses in all aspects of catastrophic case management.